Shipping policy

Shipping & Delivery Policy

Effective Date: 1st December 2024

Welcome to Woolaah.com! We aim to deliver your cozy woollens as efficiently and safely as possible. Below are the details of our shipping policy:


1. Shipping Locations
We currently ship to the following regions:
  • United Kingdom: Standard and Express options available.
  • Europe: Select countries with tracked shipping.
  • Worldwide: Available for most regions. Additional customs fees may apply.
If your location isn’t listed, please contact us at woolaah.customerservices@gmail.com to check availability and if we can ship to your location.


2. Shipping Fees (Indicative)
  • Standard UK Shipping: Free for orders over £50, £3.99 for orders below £50.
  • Express UK Shipping: £6.99.
  • Europe: £9.99 flat rate or free for orders above £100.
  • International: £14.99 flat rate.
Note: Shipping fees are calculated at checkout based on the destination and shipping method.


3. Processing Time
Orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing times may extend to 3-5 business days.


4. Delivery Time Estimates
  • UK Standard: 3-5 business days.
  • UK Express: 1-2 business days.
  • Europe: 5-10 business days.
  • International: 10-15 business days (subject to customs clearance).
Delivery times may vary due to external factors such as weather or customs delays.


5. Tracking Information (Where Applicable)
Once your order is shipped, you will receive a tracking number via email. You can monitor the progress of your delivery through the provided link.


6. Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the buyer. We recommend checking your country’s policies before placing an order.


7. Lost or Delayed Shipments
If your order is delayed or lost, please contact our customer service at woolaah.customerservices@gmail.com with your order number. We will work with the carrier to resolve the issue promptly.


8. Returns and Exchanges
Please review our Return Policy for details on eligible returns and exchanges related to shipping.

If you have further questions about shipping, feel free to contact us at woolaah.customerservices@gmail.com or call us at +44 7568967070.

Thank you for shopping with Woolaah.com!